A company's ability to efficiently manage its supply chain is a notable differentiator in today's marketplace. Companies that stand out are those that emphasize their logistics as a comprehensive system, capable of adapting quickly to market fluctuations and consumer demands.
Supply chain excellence is a milestone in sustainable business growth.
The essence of logistics quality control
Quality control in logistics represents more than process verification. It is a comprehensive commitment that starts from warehousing with the supplier, continues through the company's internal process and culminates with delivery to the end customer. This systematic approach allows for the proper implementation of a correct inventory, a good operations process and an efficient goods enlistment.
The true essence of logistics quality control lies in the ability to deliver what is promised, being fundamental to first determine what can be realistically and consistently promised. This work philosophy relentlessly pursues excellence in order to be considered the best in quality management.
As supply chains extend globally, maintaining high quality standards becomes more challenging and at the same time more necessary. Implementing a robust quality control system allows companies to anticipate potential problems, reduce errors and maintain consistency in their operations. (Article - Logimat)
Evolution and transformation of logistics quality
The history of quality control in logistics is fascinating. Beginning in 1987 in the United States, it was the Japanese who revolutionized the concept, implementing it quickly and efficiently. A significant milestone occurred in 1994, when the International Organization for Standardization established ISO 9000 as a uniform parameter for measuring quality in manufacturing companies, later adapted in 2000 to include service companies.
The concept of quality has advanced over time. Initially, it was considered only as a control indicator in the production line to prevent defective products from reaching the market. Later, it moved towards a system that verified compliance with standards throughout the production process. Today, we speak of total quality management, a comprehensive approach that seeks excellence in all aspects of the logistics operation.
Total quality management pursues absolute excellence, focusing on indispensable aspects such as:
- Punctuality in deliveries
- The guarantee that products arrive in optimal conditions,
- Efficient complaint handling systems and reverse logistics processes to facilitate returns.
This move shows a fundamental change in the understanding of quality from a reactive control process to a proactive system of continuous improvement. (Blog - Toyota)
Key indicators for logistics success
The indicators for logistical success are structured into three essential components:
Logistics cycle time: Measures the period from the time an order is placed to its delivery. This indicator is vital because it shows operational efficiency and responsiveness to the customer.
Total logistics cost: Covers all operating expenses (transportation, warehousing and administrative management). Its monitoring helps to detect opportunities to optimize resources and reduce costs.
Quality of service: This is measured mainly by two factors:
- Return rate, which reflects both product quality and the efficiency of the entire logistics chain.
- Accuracy in demand forecasting, which allows for better resource and inventory management.
To take full advantage of these indicators, it is necessary to set clear objectives and constantly monitor them to facilitate continuous improvement. (Blog - Simpliroute)
The added value of Solistica certifications
Solistica stands out in the market for its commitment to excellence, backed by multiple international certifications that guarantee quality in every aspect of its operations. The ISO 39001:2012 certification demonstrates its commitment to road safety, establishing rigorous standards to prevent accidents and promote a culture of safe driving.
ISO 9001:2015 endorses the quality of its processes, establishing criteria for an efficient and effective management system. Through this certification, the company ensures that its processes follow the most rigorous international standards.
On the environmental front, ISO 14001:2015 certification reinforces Solistica's commitment to environmental protection, establishing a sound environmental management system.
Of particular importance is the ISO45001:2018 certification, which supports Solistica's commitment to the safety and health of its employees. This proactive approach to occupational risk management reduces the incidence of occupational accidents and illnesses while emphasizing operational efficiency and overall employee well-being. (Blog - Solistica)
The strategic integration of logistics services
Outsourcing certified logistics services is a key decision for companies that need to maintain their competitive advantage. This choice constitutes a strategic alliance that can transform an organization's operational efficiency.
Selecting the right logistics partner requires consideration of essential factors such as industry expertise, financial strength, ongoing staff training and technological infrastructure. By choosing a provider like Solistica, companies achieve a significant reduction in operating costs, allowing them to focus on their core business while entrusting their logistics operations to experts in the field. (Blog - Solistica)
Logistics Excellence
Implementing a robust quality control system, backed by international certifications and accurate metrics, enables organizations to optimize their operations and improve customer satisfaction. If you are looking to raise your logistics standards, Solistica offers the end-to-end solutions and expertise needed to transform your challenges into opportunities for growth.
Contact us today and find out how we can be the strategic partner your company needs to achieve logistics excellence.
Contact us today and find out how we can be the strategic partner your company needs to achieve logistics excellence.
