--- title: Logistics issues to consider in e-commerce description: The omnichannel world we live in has fostered the exponential growth of e-commerce and has forced companies to find special logistics solutions to help meet the expectations of on-line customers image: https://blog.solistica.com/hubfs/blog_noviembre_18/Solisitica_ecommerce_NOV.001.jpeg --- - [LinkedIn](https://www.linkedin.com/company/solistica/) - [Youtube](https://www.youtube.com/channel/UCiuUJkd2RoOIpYDLkAUAsUQ) - [Twitter](https://twitter.com/Solistica_3PL) - [SHIPPERS](https://solistica.com/en/clients/) - [CARRIERS](https://solistica.com/en/carriers/) - [CONTACT US](https://solistica.com/en/contact-us/) - EN - [ES](https://blog.solistica.com) [![Solistica](https://blog.solistica.com/hubfs/logo-solistica-by-traxion-v2.svg "Solistica")](https://solistica.com/en/) - [SOLUTIONS](https://solistica.com/en/solutions/) - [3PL SOLUTIONS](https://solistica.com/en/solutions/3pl-logistics-services/) - [FULL TRUCK LOAD (FTL)](https://solistica.com/en/solutions/ftl-shipping-services/) - [LESS THAN TRUCK LOAD (LTL)](https://solistica.com/en/solutions/ltl-shipping-services/) - [MULTIMODAL SERVICES](https://solistica.com/en/solutions/#multimodal) - [INTERNATIONAL LOGISTICS](https://solistica.com/en/solutions/international-logistics-services/) - [WAREHOUSE](https://solistica.com/en/solutions/warehousing-services/) - [VALUE-ADDED](https://solistica.com/en/solutions/3pl-value-added-services/) - INDUSTRIES - [HEALTH AND PERSONAL CARE](https://solistica.com/en/industries/health-and-personal-care/) - [FOOD AND BEVERAGES](https://solistica.com/en/industries/food-and-beverages/) - [ANIMAL NUTRITION](https://solistica.com/en/industries/nutrition/) - [ELECTRONICS](https://solistica.com/en/industries/electronics/) - [AUTOMOTIVE](https://solistica.com/en/industries/automotive/) - [RETAIL](https://solistica.com/en/industries/retail/) - [CONSUMER GOODS](https://solistica.com/en/industries/consumer-goods/) - [CLOTHING AND TEXTILES](https://solistica.com/en/industries/clothing-and-textiles/) - ABOUT US - [WHO ARE WE?](https://solistica.com/en/about-us/) - [OUR PURPOSE](https://solistica.com/en/our-purpose/) - [DIFFERENTIALS](https://solistica.com/en/our-differentials/) - [NEWS](https://solistica.com/en/news/) - [CAREERS](https://solistica.com/en/careers/) - [SUSTAINABILITY](https://solistica.com/en/sustainability/) - BLOG - [ARTICLES](https://blog.solistica.com/en) - [SUCCESS STORIES](https://blog.solistica.com/en/success-stories) ![](https://blog.solistica.com/hubfs/blog_noviembre_18/Solisitica_ecommerce_NOV.001.jpeg) # Logistics issues to consider in e-commerce 22 October, 2022 [logistics trends](https://blog.solistica.com/en/tag/logistics-trends) The [omnichannel](https://blog.solistica.com/en/temperature-controlled-ltl-services-0) world we live in has fostered the exponential growth of [e-commerce](https://blog.solistica.com/en/e-commerce-trends-that-have-changed-logistics) and has forced companies to find special logistics solutions to help meet the expectations of on-line customers, looking to give them what they need at any moment and place. According to Forbes, in 2017 alone, on-line retail sales reached 2.3 billion dollars worldwide and a growth of 17.5% by 2021 has been forecasted. Even when the most appealing countries for e-commerce are the United States, China, England, Japan, and Germany, Mexico is seen as the third country in Latin America with the biggest potential after Brazil and Argentina; therefore, regional and international corporations are increasingly interested in optimizing their logistics as part of the purchasing experience offered to customers, and because it will contribute to brand loyalty and sales increase.  Most on-line purchasing decisions and brand loyalty are ruled by issues directly affecting e-commerce’s complex [supply chain](https://blog.solistica.com/en/how-to-lower-uncertainty-in-the-supply-chain), for example: **Price:** depends greatly on the product’s transport process. Shipping costs sometimes are a big enough factor for clients no to finalize their purchases and instead search for a similar product with competitors. A good alternative that on-line platforms have been adopting, is to deliver products to buyers at brick-and-mortar stores (click and collect). This works in favor of both companies and clients by helping the latter save on shipping costs. **Shipping time:** makes e-commerce’s [supply chain](https://blog.solistica.com/en/how-to-lower-uncertainty-in-the-supply-chain)more demanding and time sensitive than that of traditional commerce. Meeting delivery dates is a decisive factor of service and may help or harm the reputation of companies. **Refund and return policy:** it is essential that we contemplate the possibility that clients will return products if they do not meet expectations; it is equally important to give clients the chance to exchange products or ask for a refund. Companies all over the world are already offering their brick-and-mortars as contact points to return or exchange products and to help them save time and money on courier services. **Safety:** the fear of electronic fraud may hamper sales. To raise trust among clients, companies must have excellent technical support and platforms to give clients traceability at all moments. **Infrastructure:** the safety of products is also important both for clients and for the companies. Having warehouses improves the speed and response capacities of companies dramatically, most of all for those who do not have brick-and-mortar stores to protect their stock. **Logistics:** is what will definitively have the largest impact on client experience in terms of deliveries, exchanges, returns, and safety. E-logistics includes these elements: - Software: implementing information systems capable of integrating data on products and stocks, and optimizing processes to ensure correct, fast, and efficient outfitting, exchange, and return. - Storage: includes picking, pick up, packing, dunning, labeling, treating, and monitoring in-transit stock as well as other delivery systems, always keeping in mind the special features of each product. - Distribution: consists of giving clients the chance to track and find their purchases along the routes, from distribution centers to places of delivery. Every day, more and more companies choose to stop investing in these three aspects that are not part of their core businesses and decide to outsource them to the expert hands of [logistics](https://blog.solistica.com/en/sustainable-logistics-a-priority-for-supply-chains) companies to increase profitability. Having a logistics partner improves service levels, shows considerable decrease in safety risks, and opens new markets thanks to a wide network of operators. It also helps businesses through services such as control of suppliers, picking, product exchange and return management, storage and distribution, transport, consulting on foreign trade, customs laws, and other issues. Learn more about the logistics process triggered by an on-line purchase.   ![SOL_CTA_Almacenaje-ENG](https://blog.solistica.com/hs-fs/hubfs/CTAS/SOL_CTA_Almacenaje-ENG.jpg?width=1480&height=514&name=SOL_CTA_Almacenaje-ENG.jpg)  ### Share [![Share on facebook](https://blog.solistica.com/hs-fs/hubfs/facebook-color.png?width=32&name=facebook-color.png)](http://www.facebook.com/share.php?u=https://blog.solistica.com/en/logistics-issues-to-consider-in-e-commerce&utm_medium=social&utm_source=facebook) [![Share on linkedin](https://blog.solistica.com/hs-fs/hubfs/linkedin-color.png?width=32&name=linkedin-color.png)](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.solistica.com/en/logistics-issues-to-consider-in-e-commerce&utm_medium=social&utm_source=linkedin) [![Share on twitter](https://blog.solistica.com/hs-fs/hubfs/twitter-color.png?width=32&name=twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https://blog.solistica.com/en/logistics-issues-to-consider-in-e-commerce&utm_medium=social&utm_source=twitter&url=https://blog.solistica.com/en/logistics-issues-to-consider-in-e-commerce&utm_medium=social&utm_source=twitter&source=tweetbutton&text=) [![Share on email](https://blog.solistica.com/hs-fs/hubfs/email-color.png?width=32&name=email-color.png)](mailto:?subject=Check%20out%20https://blog.solistica.com/en/logistics-issues-to-consider-in-e-commerce&utm_medium=social&utm_source=email%20&body=Check%20out%20https://blog.solistica.com/en/logistics-issues-to-consider-in-e-commerce&utm_medium=social&utm_source=email) [See all articles](https://blog.solistica.com/en) ### Sign up here! Join the Solistica community and receive the latest news. ## Sign up here! Join the Solistica community and receive the latest news. ## More about logistics trends [![](https://blog.solistica.com/hubfs/all-white-tractor-trailer-driving-on-a-highway-tra-2025-03-12-21-53-21-utc1.png)](https://blog.solistica.com/en/more-agile-and-safer-fleets-with-intelligent-tms) [logistics trends](https://blog.solistica.com/en/tag/logistics-trends), [Transport Management](https://blog.solistica.com/en/tag/transport-management), [Warehouse and Added Value Services](https://blog.solistica.com/en/tag/warehouse-and-added-value-services), [Logistics by industry](https://blog.solistica.com/en/tag/logistics-by-industry), [Supply chain optimization](https://blog.solistica.com/en/tag/supply-chain-optimization) ### [More agile and safer fleets with intelligent TMS](https://blog.solistica.com/en/more-agile-and-safer-fleets-with-intelligent-tms) Is your logistics fleet losing competitiveness? Discover how intelligent TMS transforms operations and maximizes business profitability. 2 September, 2025 8 Minutes [![](https://blog.solistica.com/hubfs/freepik__adjust__37350.png)](https://blog.solistica.com/en/non-stop-productivity-how-the-logistics-of-the-future-will-operate-with-ai-and-lgv) [logistics trends](https://blog.solistica.com/en/tag/logistics-trends), [Logistics future](https://blog.solistica.com/en/tag/logistics-future), [Supply chain optimization](https://blog.solistica.com/en/tag/supply-chain-optimization) ### [Non-stop productivity: How the logistics of the future will operate with AI and LGV](https://blog.solistica.com/en/non-stop-productivity-how-the-logistics-of-the-future-will-operate-with-ai-and-lgv) Does your logistics operate while you sleep? Find out how LGV + AI transform operations 24/7 with ROI in 24 months. The future is already here. 28 August, 2025 7 Minutes [![](https://blog.solistica.com/hubfs/freepik__adjust__87078.png)](https://blog.solistica.com/en/avoiding-stock-outs-and-protecting-the-customer-experience-beyond-lost-sales) [logistics trends](https://blog.solistica.com/en/tag/logistics-trends), [Warehouse and Added Value Services](https://blog.solistica.com/en/tag/warehouse-and-added-value-services) ### [Avoiding stock outs and protecting the customer experience: Beyond lost sales](https://blog.solistica.com/en/avoiding-stock-outs-and-protecting-the-customer-experience-beyond-lost-sales) Is your inventory keeping you up at night? Discover how safety stock turns crises into opportunities and protects your relationship with every customer. 22 July, 2025 7 Minutes ## Recent posts [![](https://blog.solistica.com/hubfs/freepik__adjust__30547.png)](https://blog.solistica.com/en/how-to-migrate-from-an-overcrowded-warehouse-to-a-comprehensive-3pl-operator-in-mexico) [Logistics Optimization](https://blog.solistica.com/en/tag/logistics-optimization), [3PL Logistics](https://blog.solistica.com/en/tag/3pl-logistics), [Warehousing and Distribution](https://blog.solistica.com/en/tag/warehousing-and-distribution) ### [How to migrate from an overcrowded warehouse to a comprehensive 3PL operator in Mexico?](https://blog.solistica.com/en/how-to-migrate-from-an-overcrowded-warehouse-to-a-comprehensive-3pl-operator-in-mexico) Migrating to a comprehensive 3PL increases order accuracy to 99.5% and reduces storage by 35%. Practical guide with transition phases, real KPIs, and benchmarks in Mexico. 2 March, 2026 8 Minutes [![](https://blog.solistica.com/hubfs/freepik__adjust__3918.png)](https://blog.solistica.com/en/is-your-logistics-setup-too-small-5-signs-that-you-need-a-comprehensive-3pl) [3PL services](https://blog.solistica.com/en/tag/3pl-services), [Logistics Optimization](https://blog.solistica.com/en/tag/logistics-optimization), [Supply Chain Management](https://blog.solistica.com/en/tag/supply-chain-management), [3PL Logistics](https://blog.solistica.com/en/tag/3pl-logistics), [Logistics outsourcing](https://blog.solistica.com/en/tag/logistics-outsourcing), [Logistics costs](https://blog.solistica.com/en/tag/logistics-costs), [comprehensive logistics](https://blog.solistica.com/en/tag/comprehensive-logistics), [Strategic storage](https://blog.solistica.com/en/tag/strategic-storage) ### [Is your logistics setup too small? 5 signs that you need a comprehensive 3PL](https://blog.solistica.com/en/is-your-logistics-setup-too-small-5-signs-that-you-need-a-comprehensive-3pl) Your company needs 3PL when costs exceed 18% of revenue, there are inventory shortages, and deliveries take more than 48 hours. Solistica reduces costs to 11-12%. 20 February, 2026 10 Minutes [![](https://blog.solistica.com/hubfs/freepik__adjust__73227.png)](https://blog.solistica.com/en/how-a-strategic-3pl-transforms-your-freight-without-increasing-your-fleet) [Fleet Management](https://blog.solistica.com/en/tag/fleet-management), [Consolidation of Cargo](https://blog.solistica.com/en/tag/consolidation-of-cargo), [Ground Transportation Mexico](https://blog.solistica.com/en/tag/ground-transportation-mexico), [Asset-Light Model](https://blog.solistica.com/en/tag/asset-light-model), [Transportation Optimization](https://blog.solistica.com/en/tag/transportation-optimization), [3PL Logistics Operators](https://blog.solistica.com/en/tag/3pl-logistics-operators), [TMS Systems](https://blog.solistica.com/en/tag/tms-systems), [Vehicle Telematics](https://blog.solistica.com/en/tag/vehicle-telematics) ### [How a strategic 3PL transforms your freight without increasing your fleet](https://blog.solistica.com/en/how-a-strategic-3pl-transforms-your-freight-without-increasing-your-fleet) Transform your transportation without increasing your fleet: 3PL reduces costs by 15% with TMS, telemetry, and a network of 1,300 suppliers. 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